Worldwide Shipping
Penny Whistle Bead & Wire is a Proudly South African Business located in Johannesburg, Gauteng. With a passion for what we do, and a mission to make a change in our community we have taken on the International market as we truly believe the world needs to see our Artist’s amazing ability to make anything out of Bead & Wire. Not only is it a piece of art but a true experience of our diverse African cultures & the talents we have to offer.
For any additional information have a look at our FAQ’s or simply get in touch with us, we are always ready to help.
RETURNS / REFUNDS / CANCELLATIONS
Each piece of work is individually handcrafted, therefore the size, colour or design could possibly be slightly varied from the original design on the website or contain a slight imperfection. Penny Whistle Bead & Wire will accept returns based on the following only:
(1) What you ordered is not what you received, for example, you ordered a Lion and received a Giraffe. If you need to return an incorrect order, an email must be sent to orders@beadnwire.com within 3 days of receiving your order with the reason you want to return the order, a picture of the incorrect product/s received and a list of the incorrect product/s received.
When quotes are issued for the courier costs, they are excluding insurance costs. If you would like to include insurance cover on your shipping costs (for theft, lost parcel, breakage etc.), please indicate this to us when you place your orders (order form online or direct email to orders@beadnwire.com) so that we include the insurance cost on your invoice.
If no insurance is taken up and paid for by the buyer, Penny Whistle Bead & Wire will not accept any responsibility for loss, theft, breakage of the package/product/s once it has left our premises.
Orders can be cancelled for a full refund if the product has not been shipped.
(1) What you ordered is not what you received, for example, you ordered a Lion and received a Giraffe. If you need to return an incorrect order, an email must be sent to orders@beadnwire.com within 3 days of receiving your order with the reason you want to return the order, a picture of the incorrect product/s received and a list of the incorrect product/s received.
When quotes are issued for the courier costs, they are excluding insurance costs. If you would like to include insurance cover on your shipping costs (for theft, lost parcel, breakage etc.), please indicate this to us when you place your orders (order form online or direct email to orders@beadnwire.com) so that we include the insurance cost on your invoice.
If no insurance is taken up and paid for by the buyer, Penny Whistle Bead & Wire will not accept any responsibility for loss, theft, breakage of the package/product/s once it has left our premises.
Orders can be cancelled for a full refund if the product has not been shipped.